Returns
If you wish to return your purchase, please complete the returns form supplied with your order.
You can also download a returns form here, as well as the returns instructions.
Returns Instructions
If for any reason you would like to return your purchase please follow the steps below:
- Send your item(s) back to us within 14 days of receipt.
- Complete the returns form supplied with your order, ensuring you fill out all fields in BLOCK CAPITALS.
- Wrap your item(s) securely in the original packaging and make sure you enclose the returns form so we can process your return swiftly and accurately.
- UK returns are free, please follow the instructions provided on the Royal Mail tracked returns label. Simply peel the prepaid label and attach it to your package. Do not forget to ask the postal office employee to sign and stamp the proof of posting form provided and keep it as a reference You will be notified by email once your return has been received and processed. If you need any assistance please contact Milie et Hector at returns@miliethector.com or call +44 (0)2038755644
- For European returns please contact Milie et Hector at returns@milieethector.com or call +44 (0) 2038765644.
Our address for all returns is:
MILIE ET HECTOR, 61D GLENELDON ROAD, LONDON SW16 2BH, UK.
Please note that all Goods must be returned in their original packaging (with additional external packaging) to ensure they are adequately protected in transit. Shoe boxes must also be protected as they are considered part of the Goods supplied, and a return will not be accepted if the Shoe box is damaged. Goods must be returned unused and with all Milie et Hector™ tags and where applicable designer garment tags still attached. Where provided, any original designer packaging such as authenticity cards, dust bags and leather tags must be included with the Goods being returned. If Goods are soiled, are cleaned or washed and/or in the case of underwear or swimwear if a protective strip has been interfered with or removed the returned Goods will not be accepted and will be sent back to the customer without credit.
All successfully returned items will be credited to the account used to originally purchase the items, less any return shipping charges, taxes or import duties incurred within 28 days. The original shipping charges will not be refunded.
RETURN SHIPPING CHARGES
2.5kg (Volumetric)
UK with Royal Mail tracked service - FREE
EUROPE - European shipping fee is £10 for a tracked and signed for service.
If your order weighs more than 2.5kg (volumetric) or has to be collected from a remote area, and the cost of returning your order exceeds our stated guide price it will be necessary for MILIE ET HECTOR to apply additional charges to your account.
