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Website Terms & Privacy Policy

MILIE ET HECTOR ™

Terms and conditions for accessing this website

Your access to and use of our website, provided by Milie et Hector Ltd (“We” , “us”, “MetH”) is subject to these terms and conditions. Your use of our website constitutes your acceptance of these terms and conditions. If you wish to place an order for goods from this website please see the Terms and Conditions of Sale which shall also apply to the ordering and sale process.

We reserve the right to change these terms and conditions at any time by posting the changes on the site. You are responsible for regularly reviewing these terms and conditions to obtain notice of such changes. Your continued use of our website after any such change constitutes your acceptance of those changes.

Service 

Our website is available to you "as is" without any representation about the quality or availability of the website.

We take reasonable measures to ensure that the information published on our website is accurate at the time it is uploaded, but we accept no responsibility for any error contained in that material and in the event of your spotting any error or if you have any doubt please contact us at customercare@milieethector.com

We aim for an error-free website but cannot guarantee that it will be free from error or interruption. Although we use anti-virus software to protect our website and its content from virus infection or other cyber-attack, we cannot guarantee that the material or any downloaded data on our website is free from viruses or malware. It is your responsibility to ensure that you have taken precautions to protect your own computer system from virus or malware infection.

You should take all prudent steps you consider necessary to ensure the integrity of your own point of access hardware and software and we hereby exclude liability for errors or interruption of access to the maximum extent permitted by law .

The hyperlinks displayed on our website are for your convenience only. If you choose to follow any hyperlink you will be leaving our site. We do not control or endorse the content of any other website and we do not accept any liability arising from your use of the hyperlinks.

Liability

Save that we do not exclude liability for death or personal injury caused by our negligence or arising from our fraudulent misrepresentation we exclude liability for direct or indirect losses of whatever other nature arising from your use of our website.

If you place an order for goods or services which is accepted our liability to you is set out in the Terms and Conditions of Sale

Cookies 

We use cookies on our website to assist in providing an effective service. For more details on how and why we use cookies please read our Privacy Policy.

Personal information

By using this website you authorise us to use, store and process any information that you provide to us, including your name, address, and email address, as far as is reasonably necessary for us to provide our services.

If you buy our goods or use the services offered through the website then we may collect information on what is accessed and input by you to improve your shopping experience. We agree to treat your personal information as confidential, and to take reasonable steps to ensure that it is not accessible by unauthorised persons. For more details about how we deal with your personal information please read our Privacy Policy.

Intellectual property

The copyright in the content and format of our website, and all other intellectual property rights including database rights are owned by or licensed to Milie et Hector Ltd. The material and information displayed on ourwebsite is solely for your personal use and you may only download, print, copy or reproduce it for your own non-commercial use.

The name Milie et Hector Ltd and our trading styles trademarks (including Milie et Hector ™) devices and images used on ourwebsite to identify us our products and services are our proprietary marks whether registered or unregistered. The names trading styles trademarks devices and images on this website which identify third parties their products or services including those organisations to which we carry a link belong to the relevant third party and are used with their permission. Their inclusion on this website does not confer upon you any rights in respect of those names trading styles trademarks devices and images.

You may only use our Marks and those of third parties on this website for identifying and learning about our goods and services and for ordering them from us

Misuse

We reserve and you acknowledge our right including the entitlement to bar access to prevent any misuse of this website or any site to which this website is linked or their respective content including unlawful copying downloading data-mining uploading alteration of software or the unauthorised introduction of any programmes or materials for whatever purpose, and to inform the appropriate authorities in the event of any unlawful activity which we detect on this website.

General

If any of these terms and conditions are deemed to be illegal or unenforceable, then that term will be severed and deleted and the remaining terms and conditions will continue to be binding and enforceable.

These terms and conditions are governed by the laws of England and Wales, and any dispute arising from these terms will be subject to the jurisdiction of the courts of England and Wales. If you wish to contact us about our website please email: customerservices@milieethector.com or call: 02038755644

Any legal notice can also be sent by post to us at Milie et Hector Ltd 20-22 Wenlock Road, London N1 7GU

We have tried to make the website accessible to all users. If you have any difficulties accessing our website, please contact customerservices@milieethector.com 


Privacy Policy

Milie et Hector Ltd ("MeH", "we", "our", "us") respects the privacy rights of its online visitors ("you", "your", "yours") and recognises the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by [Geotrust].

If you are under 18, we require that you inform a parent or guardian about MEH's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with MEH or placing and order with MEH.

The following information is provided by MEH to enable our online visitors to be fully informed of our Privacy Policies. By visiting our website at www.milieethector.com , you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Please note that this policy applies to MEH, but not to websites maintained by other companies or organisations to which we link. MEH is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. Furthermore, from time to time MEH may employ third party business partners to collect personal information on MEH's behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by MEH to comply fully with the MEH Privacy Policy as set forth herein.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

MeH collects personal information in several ways when you place an order, buy a gift for a friend or register for a service offered by MeH If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. You may also choose to store your credit card details with us. This will only be done with your consent. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES

As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

WHAT ABOUT COOKIES?

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping basket, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

MeH may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

When you register with MEH, you will be asked if you want to subscribe to our update service. If you choose to opt-in for this service, the information you provide will allow us to alert you to new products, features and enhancements; special offers; upgrade opportunities; contests and events of interest. Similarly, if you choose to opt-in for this service, from time-to-time we will use the information you provide to promote the products and services of our business partners. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

OPT-IN and OPT-OUT PROVISION

When you register, we will provide a link to the Privacy Policy and consent button for you to agree to the collection of your personal data.

At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. In particular, you can opt-out from having your personally identifiable information shared with our business partners (except as required by law, court order, or as requested by other government or law enforcement authority or as may be required to deliver your purchases). It is not MeH's current policy to share its customers' personal details with third parties other than as stated herein.

Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an Email to customerservice@milieethector.com or by writing to us at:

Milie et Hector Ltd, c/o Data Protection, 20-22 Wenlock Road London N1 7GU England.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION MeH MAINTAINS

If for any reason you are concerned that the personal information held by MeH is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page; your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Service department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you prefer, you may contact us by email at customerservice@milieethector.com and we will amend your personal details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please go to the Contact Us section of the web site and send an e mail to the relevant MeH department. If you wish to talk to a MeH customer service representative please call +44 (0) 2038755644

YOUR CONSENT

By visiting MeH’s website you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions for use of the website.

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